Updated At: 2026 – 02 – 20
Introduction
Reprise Theatre (“we”, “us”, “our”, “RTC”, “Reprise Theatre Company”) is committed to protecting your privacy and handling personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with:
- Our website
- Ticket sales
- Workshops and events
- Memberships, volunteers and performers
- Employment and contractor relationships
- In-person activities at performances and events
By interacting with us, you agree to the terms of this Privacy Policy.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with us.
Website & Online Interactions
We may collect:
- Name
- Email address
- Phone number
- Date of birth
- Preferences and account details
- IP address
- Browser and device information
- Cookies and usage data
- Information submitted through forms
If you create an account on our website, we may also collect login credentials and purchase history.
Ticketing and Payment
When you purchase tickets, we may collect:
- Name
- Contact details
- Billing details
- Purchase history
- Accessibility requirements (where provided)
Online payments are processed by third-party providers (such as Stripe, NAB or similar processors). We do not store full credit or debit card details.
Where ticketing is managed through third-party platforms (such as TryBooking), your information is also subject to their privacy policies.
Workshops and Events
If you participate in/register for workshops or special events, we may collect:
- Contact details
- Date of birth
- Emergency contact details
- Accessibility requirements
- Dietary or allergy information
- Payment information
Health-related information (such as allergies or accessibility needs) is collected only where reasonably necessary and with your consent, and is used solely for safety and accommodation purposes.
If you provide emergency contact details, you confirm that you have authority to provide that information.
Members, Performers, Volunteers, Contractors & Staff
We may collect:
- Contact details
- Resume and employment history
- Qualifications
- Bank details (for payments)
- Emergency contacts
- Tax or superannuation information (where applicable)
- Incident reports or safety documentation
Unsuccessful job applications may be retained for a limited period unless otherwise requested.
Incident Reports
If an incident occurs at one of our events, we may collect:
- Names and contact details
- Statements
- Health information where relevant
- Security or refusal-of-service documentation
This information is collected for safety, legal and compliance purposes.
How We Collect Personal Information
We collect personal information in a variety of ways, including:
- Through our website and online forms
- Through ticket purchases
- In person at events
- Via email correspondence
- Through workshop registrations
- Through employment or volunteer applications
- Through third-party ticketing or payment providers
- Via cookies and analytics tools
We may also receive information from third-party service providers who assist us in operating our events and website.
Photography, Recording & Livestreaming
Reprise Theatre performances and events may be:
- Photographed
- Filmed
- Livestreamed
- Recorded
For the purposes of archival, review or promotional purposes.
Audience members may be incidentally captured in photographs or recordings.
Photography and recording practices are disclosed in ticket terms and, where appropriate, venue signage.
We may retain recordings indefinitely for archival purposes.
If you have concerns about being photographed or recorded, you may contact us.
Marketing, Analytics & Advertising
Marketing Communications
We may send email communications about upcoming shows, workshops and events if you have opted in to receive them.
You may unsubscribe at any time using the link provided in emails or by contacting us.
Analytics & Tracking
Our website uses cookies and similar technologies, including:
- Google Analytics
- Meta (Facebook) tracking tools
- TikTok analytics
- Snapchat analytics
- Self-hosted analytics systems
These tools help us understand website usage, marketing effectiveness and improve our services.
Custom Audiences & Remarketing
We may use customer contact details (in hashed or encrypted form) to create custom audiences on advertising platforms such as Meta or Google for targeted advertising purposes.
You can opt out of marketing communications at any time.
Disclosure of Personal Information
We may disclose personal information to:
- Ticketing providers (such as TryBooking)
- Payment processors (such as Stripe or NAB)
- Email marketing providers (such as Mailchimp)
- Website hosting providers (such as SiteGround, VentraIP or OVH)
- Analytics and advertising platforms
- Professional advisers (e.g. legal or accounting)
- Venues or security providers where required for safety
- Government authorities where required by law
Staff, volunteers, contractors and internal creative team members may access limited information where necessary to deliver events & services, subject to confidentiality obligations.
We do not sell personal information.
Overseas Disclosure
Some of our service providers are located overseas or may store data outside Australia.
We take reasonable steps to ensure that third-party providers handle personal information in accordance with appropriate privacy and security standards.
Storage & Security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.
These steps may include:
- Secure payment processing systems
- Password protection and access controls
- Confidentiality agreements
- Restricted access to sensitive information
- Secure cloud storage
- Secure disposal of physical records
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Maintain financial and taxation records
- Address safety and incident documentation
Some records (such as financial and incident records) may be retained for extended periods in accordance with legal requirements.
Archival recordings of performances may be retained indefinitely.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.
Access & Correction
You may request access to personal information we hold about you and request corrections if it is inaccurate or incomplete.
Requests can be made by contacting us at:
We will respond within 10 business days (or 14 calendar days, whichever is greater). We may require identity verification before processing requests.
In limited circumstances, we may charge a reasonable fee for extensive requests.
Complaints
If you have concerns about how we handle personal information, you may contact us at:
We will investigate your complaint and respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Updates To This Policy
We may update this Privacy Policy from time to time. The current version will always be available on our website and will include the date of last update.
By continuing to interact with us, you agree to the latest version of this Privacy Policy.